The health and care services in Somerset aim to support people by having the right services in the right place for their needs, available at the right time and delivered by the right people.

This means:

Where we can we will provide community health and care services as close to home as practical, providing support based on individual needs to enable people to live well, recover well and stay as well as they can.

When people do need care, this will be provided in the most appropriate place to meet an individual’s needs to help them regain independence or provide additional support. This may be support in their own home, a short term stay in a residential or nursing home or in a community hospital bed.

When people need urgent ‘same day’ care for something that is not a medical emergency but for which you need rapid support, we will provide access to advice and guidance that will enable you to ‘talk before you walk’ so you can get to the most appropriate service as close to home as practical. This may be at a local pharmacy, an appointment at a GP surgery or an appointment at an Urgent Treatment Centre which provide a range of diagnostic services, such as x-ray and some blood tests, 7 days a week.

The changes to our services will help us support our dedicated and hardworking staff by providing more opportunities to work flexibly, offering more career opportunities with a greater range of potential roles, and the support and training to thrive in those roles.